Privacy Policy

Account and Service Data

VPNMain does not require an email address to create an account; a username and password are sufficient. Account identifiers and authentication data are used for sign-in, identifying subscription ownership, and managing account permissions. Do not include your password in a support ticket.

When you place an order, this service processes your plan selection, order amount, payment status, transaction identifier, subscription status, and data usage to provide the subscription, verify payment, and handle refunds. Data usage is a billing total and does not include details of websites visited.

When you submit a support ticket, the text and attachments you provide are used to investigate the issue. Please redact subscription links, access credentials, and personal information unrelated to the issue.

No-Logs Policy and Operational Data

VPNMain follows a no-logs policy: it does not record which websites users visit or store browsing history, browsing content, or detailed DNS queries. It does not create records linking accounts to their browsing destinations.

This service does not persist per-connection logs, including combinations of source address, destination address, and connection time that could be used to reconstruct connection activity. Temporary session state needed to process a connection is used only for that active connection and is not retained as a connection history after it ends.

Aggregated traffic and operational status information are used for capacity planning and troubleshooting. Account orders, data balances, and issue descriptions submitted by users are service records and are handled separately from browsing activity logs.

Site Analytics and Local Storage

Website analytics help us understand page visits, referral sources, and button usage so we can improve content and user flows. Analytics are limited to interactions with the website and user panel; they do not extend to other websites visited through subscription routes. Passwords, subscription credentials, and support ticket content must not be submitted as analytics events.

Cookies, if enabled, and local storage are used to maintain necessary sessions and save login credentials and language preferences. The user panel stores authentication tokens locally for subsequent verification. Avoid keeping your signed-in session on shared devices.

You can clear site data or restrict storage permissions in your browser settings. After clearing data, you may need to sign in again and reset your preferences. Restricting necessary storage may affect user panel functionality.

Payment Processing and Data Sharing

Supported payment methods include Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party provider, and its rules govern the data it collects and how it handles that data. VPNMain uses the transaction identifier, amount, and payment result needed to verify orders. Users are not asked to provide payment account passwords to this service.

Data is shared only to the extent necessary to complete a payment, provide essential technical support, or meet applicable legal obligations. VPNMain does not sell account data or use support ticket content to build advertising profiles.

Data Retention and Deletion Requests

Account data is retained for as long as necessary to provide the service and handle account requests. Order and refund records are retained as needed for transaction verification, dispute resolution, and applicable legal requirements. Support tickets and website analytics are deleted or de-identified after their support or analysis purpose is fulfilled; they are not retained indefinitely.

To access, correct, or delete account data, sign in and submit a request through the user panel support ticket system, specifying the data involved and the action requested. This service will verify account ownership and inform you of the outcome.

Deleting your account may affect subscription access. Please resolve any pending orders and refund matters first. Records that must be retained by law or because a transaction dispute remains unresolved will be restricted to that purpose. Copies in backups are removed through the normal replacement process and are not returned to routine business use.

Policy Updates and Privacy Questions

Policy changes are published on this page, and the date at the top is updated. Material changes affecting data use or user rights will be announced on the website or in the user panel. Where separate consent is required, continued browsing does not constitute consent.

If you have questions about data processing or the outcome of a request, you can contact support through the user panel. See the Terms of Service and Refund Policy for service use and refunds.